Platform Terms & Conditions of Use
a1one Malaysia

a1one is an online sports betting and casino platform that operates and provides online entertainment services to eligible users. This website is operated under the brand name a1one with the official address https://a1one.bet.

By accessing, browsing, registering, or using any part of the platform a1one — whether through a web browser, mobile app, or any other medium — you automatically agree to be bound by these Terms & Conditions in their entirety.

A1one reserves the right to modify, update, or replace any part of these Terms & Conditions at any time without prior notice. It is your responsibility to review this document periodically. Continued use of the a1one platform after any changes have been made constitutes your acceptance of the updated terms.

Use of the platform a1one are limited to individuals who meet all of the following eligibility requirements without exception:

• You must be 18 years of age or older at the time of registration and while using the platform.
• You must register and use an account in your own name — using another person's account or registering on behalf of someone else is strictly prohibited.
• You must provide accurate and truthful representations during the registration process.
• You must not be an employee, immediate family member of an employee, or business associate of a1one where a conflict of interest may arise.
• You understand that gambling is an activity that carries financial risk and involves an element of chance.

A1one reserves the right to request age verification at any time and to suspend or close the account of any user suspected of being under 18 while an investigation is conducted. If it is confirmed that a user is under 18, the account will be permanently closed and all funds in the account will be forfeited.

Each user is only permitted to hold one (1) account only on the a1one platform. Holding multiple accounts under the same individual — even using different names, email addresses, or phone numbers — is a serious violation that may result in the closure of all associated accounts and forfeiture of all accumulated balances and bonuses.

You are solely responsible for:

• Keeping your username and password confidential.
• All activity conducted under your account, whether by you or by a third party who gains access with or without your knowledge.
• Ensuring that all registered personal information is accurate, up to date, and complete at all times.
• Notifying a1one immediately if you suspect your account has been compromised or accessed without authorisation.

All financial transactions on the platform a1one operated in Malaysian Ringgit (MYR). Accepted payment methods are limited to the following verified Malaysian payment channels:

A1one is not responsible for payment delays caused by technical issues on the part of the payment service provider. All withdrawals will be processed to the same payment method used for the deposit, except in specific circumstances that require special consideration.

All bonuses and promotions offered by a1one subject to the wagering requirements (rollover/wagering requirements) specified. These requirements must be met before any winnings derived from bonuses can be withdrawn.

• Each bonus carries its own wagering requirements as stated in the relevant bonus terms — please review them before claiming any promotion.
• The welcome bonus may only be claimed once only by each eligible new user.
• A1one reserves the right to void bonuses if a user is found to have abused the promotional system, placed minimum-risk bets to meet rollover requirements (bonus abuse), or operated multiple accounts.
• Unused bonuses will expire automatically once their validity period ends.
• Winnings from Free Spins or free credits are subject to the maximum withdrawal limit stated in the relevant promotion's terms.

A1one reserves the right to modify, suspend, or terminate any promotion at any time. Such changes will not affect bonus claims that have already been received and are currently in the process of meeting wagering requirements.

Platform a1one offers betting on a wide range of sporting events including Malaysia Super League football, the English Premier League (EPL), BWF badminton, ICC cricket, esports, and more — as well as online casino games including slots, live baccarat, live roulette, Blackjack, dragon tiger, and sic bo.

The following general rules apply to all types of bets:

• Confirmed bets cannot be cancelled except in highly exceptional cases such as technical errors acknowledged by a1one.
• Odds displayed are current and subject to change before a bet is confirmed. The odds applied are those in effect at the time the bet is confirmed.
• In the event of a postponed or cancelled sporting event, specific rules will apply depending on the market type and event in question — please refer to the sport-specific rules on the a1one platform.
• For casino games, RNG (Random Number Generator) results are final and cannot be disputed.
• The maximum bet per event is subject to limits set by a1one and may vary by sport type and market.

a1one reserves the right to suspend, restrict, or close any user's account with or without prior notice if there is reasonable cause to do so, including but not limited to:

• Fraud, money laundering, or other illegal activities.
• Multiple account ownership.
• Abuse of bonuses or the promotional system.
• Suspicious betting activity indicating the use of bots, automated software, or market manipulation.
• Providing false information during registration or the KYC process.
• Breach of any provision of these Terms & Conditions.

Users who wish to voluntarily close their account may do so by contacting the a1one customer support team. All valid balances will be refunded upon completion of the verification process, within 5–7 business days.

To the extent permitted by law, a1one shall not be liable for any loss or damage, whether direct or indirect, arising from the use of or inability to use our platform, including but not limited to:

• Financial losses resulting from betting activity on the a1one platform.
• Service disruptions due to technical issues, system maintenance, or communication failures.
• Losses arising from unauthorised access to your account by a third party.
• Inaccuracies in information provided on the platform.

Betting carries real financial risk. You bet at your own risk, and a1one is not responsible for your betting outcomes. This platform is provided "as is" with no guarantee that you will win.

These Terms & Conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or in connection with the use of the platform a1one shall first be resolved through good-faith negotiation. Should negotiation fail, the dispute will be referred to binding arbitration proceedings.

A1one is committed to resolving all user complaints fairly and promptly. Users may submit a formal complaint through a1one's customer support channels. All complaints will be investigated within 14 working days and a written response will be provided.

a1one fully committed to promoting responsible gambling. We believe gambling should be an enjoyable form of entertainment, not a source of stress or financial hardship.

The responsible gambling tools provided by a1one include:

• Deposit Limit — set a maximum daily, weekly, or monthly deposit limit.
• Loss limit — cap the maximum amount you can lose within a set period.
• Cooling-Off Period — take a temporary break from the platform.
• Self-Exclusion — an option to restrict access to your account for an extended period.

If you or someone you know may be experiencing a gambling problem, please contact the a1one support team or refer to available professional help resources. Remember, betting is for entertainment — not a solution to financial problems.